Last Updated:2026年3月27日
Company Name:广州涅亿科技有限公司
Address:广州市花都区狮岭镇新民新村二巷6号303房
Authorized Director:赵伟
Social Credit Code:91440114MAK2HW494M
Email:service@mail.paw-mall.com
Phone:+86 19292473253
To help you better understand the complete process of order transportation and delivery, and to avoid any misunderstandings during the shopping and receiving process, our store has unified the following explanations regarding the shipping and delivery of U.S. department store products. Please read carefully.
1. Shipping Service Providers
Our store works with three major reputable logistics channels—UPS, FEDEX, and USPS—throughout the process to provide package delivery services. These services leverage the well-established logistics networks within the U.S. to ensure stable and efficient order fulfillment.
2. Order Delivery Timeline
Once the payment is completed and the information is verified, we will complete the packaging, warehousing, and shipping process within 1-2 business days. After the package is dispatched, provided there are no logistical peak seasons, extreme weather, or other force majeure factors, the delivery is expected to reach the destination address in approximately 5-7 business days.
3. Free Shipping Coverage
Our store offers free shipping for all items sold within the 48 contiguous states of the U.S. Orders from eligible regions will not incur additional shipping fees.
4. Unsupported Delivery Areas
The following areas do not currently offer free shipping services and we are unable to process regular delivery orders. Please verify your shipping address before placing an order:
5. Taxes and Customs Duties
The price of all products in our store includes domestic taxes. No additional domestic taxes need to be paid at checkout. However, for orders involving cross-border customs duties, the local policies of the destination country apply, and the customer is responsible for paying any related customs fees.
6. Delivery Inquiries
If you have any questions about your order's delivery, please feel free to contact our customer service through the following official channels:
Customer Service Email: service@mail.paw-mall.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)
Any inquiries sent outside of customer service hours will be reviewed and responded to during the next business day. Thank you for your patience.
Thank you for your understanding and cooperation. We wish you a pleasant shopping experience!
